Refund Policy

Launch Family Entertainment Refund Policy

At Launch Family Entertainment, we strive to provide a clear and fair Refund Policy for all guests. Please note that all jump ticket purchases are final. Tickets are non-refundable and non-transferable, so it’s important to carefully plan your visit before making a purchase. This ensures that everyone can enjoy their experience without confusion or delays at check-in.

Party and Group Event Deposits

When booking a party or group event, a 50% deposit is required at the time of reservation. This deposit secures your preferred date and time and allows us to prepare the space and staff to provide an exceptional experience. All deposits are non-refundable, which helps us maintain consistent service and readiness for every scheduled event.

Rescheduling and Cancellations

We understand that sometimes plans change. If you need to cancel a party, our team will work with you to reschedule your event at a time that works best within one year of the original booking date. Your original deposit will be applied toward your rescheduled party, so you don’t lose the value of your initial payment. This flexibility ensures that guests can still enjoy a Launch celebration even if circumstances require a change of date.

Independent Locations

Each Launch location is independently owned and operated and may have its own policies. Guests should use the Launch Location Finder page to contact their specific location for information about any independent policies that may apply. This ensures you have accurate details for planning your visit or event.

Transparency and Assistance

By clearly outlining our Refund Policy, we aim to provide transparency and set expectations for guests, helping them plan visits and events confidently. For questions about our policy, deposits, or rescheduling options, our friendly staff is always ready to assist. Contact your local Launch center for guidance specific to your location so you can enjoy your visit or event with confidence.