Privacy Policy

Privacy Policy, Last Modified: 09/29/2025

Launch Family Entertainment respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all Launch Franchising, LLC websites, including https://launchfamilyentertainment.com. It does not apply to websites, products, or services with separate privacy policies.

By using our website, mobile apps, or other online services, you agree to the terms of this Privacy Policy.

Information We Collect

We only collect personal information you voluntarily provide. This may include:

• Name, address, gender, date of birth, email, phone number, and zip code
• Waiver information for event participation, including driver’s license number
• Transaction details for tickets, party bookings, or purchases
• Public forum submissions, survey responses, contest entries, or support requests
• Location information via mobile devices or IP addresses
• Usage and technical data from visits, apps, or emails

We may also collect data automatically using cookies, web beacons, or other tracking technologies to improve your website experience and deliver personalized content.

How We Use Your Information

We use your information to:

• Provide requested services and information
• Process event registrations, party bookings, and purchases
• Send marketing communications, including SMS and email, if you opt-in
• Improve website functionality, user experience, and customer support
• Comply with legal requirements or enforce our Terms of Use

SMS & Messaging

If you subscribe to SMS messages via Launch Loyalty, you consent to receive automated promotional messages. Message frequency varies. Message and data rates may apply. Text STOP to 47127 to opt-out. For help, text HELP or email loyalty@launchfamilyentertainment.com.

Location Tracking

Our apps may use location data to provide enhanced features and offers. You can manage or disable location services through your device settings.

Account Deletion

You can request deletion of your account and associated data by contacting loyalty@launchfamilyentertainment.com.

Children Under 16

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. Parents or guardians should contact us to delete any inadvertently collected data.

Third-Party Interactions

We may collect information from third-party platforms like social media, advertising networks, or analytics providers. Third-party policies may differ, and we encourage you to review them.

Sharing & Disclosure

We may share personal information with:

• Authorized partners, contractors, and service providers
• Successors in the event of mergers or asset transfers
• Third parties for marketing if you have not opted out
• Legal or regulatory authorities as required by law

We never sell personal information to third parties.

Your Privacy Rights

Certain states (California, Colorado, Connecticut, Nevada, Utah, Virginia, and others) provide additional rights, including:

• Access, correction, or deletion of personal information
• Opt-out of targeted advertising
• Data portability
• Limitations on profiling

To exercise these rights, contact loyalty@launchfamilyentertainment.com.

Data Security

We store your data securely and use SSL encryption for payment transactions. While we take precautions, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your passwords.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions, corrections, or deletion requests, email loyalty@launchfamilyentertainment.com.