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Frequently Asked Questions

How can I earn points?
You earn points on qualifying purchases, $1.00 = 10 Points earned. Not all transactions earn the same point value. Full point value accrues from purchase of: Admission, Add-On attractions, Krave Food, Non-Alcoholic Beverages, and Merchandise. Half Point value accrues from purchase of: Camp, Birthday Parties, Birthday Party Add ons, Group Experiences, and Group Experience Add Ons. Points do not accrue on: Bar Hopes, Alcohol Sales or Add Ons, Arcade Cards or Add Ons, Gift Cards, Vending, Memberships, Redemption, or Lockers. Other restrictions apply, please see manager for more details.

When do I earn a reward?
For every 1500 points earned you get $15 in Launch Value.

Where can I check my point/reward balance?
You can check your point or reward balance on the mobile app or online at https://launchtrampoline.myguestaccount.com/en-us/guest/

Can I get points for purchasing a Loyal Launcher gift card?
No. You will not receive Loyal Launcher Rewards points for purchasing a gift card. However, the gift card recipient will earn Launch Rewards points for every qualified purchase that they make at a participating Launch location. The gift card recipient must present their Launch Loyalty registered phone number or account number at the time of purchase (even if tendering with the gift card) to earn your Launch Rewards points for that purchase.

Can I use rewards to purchase a Launch® gift card?
No. You cannot use rewards to purchase Launch gift cards.

I purchased a Launch® gift card for someone. Can they join Launch Rewards using that gift card?
No. They will need to register at https://launchtrampoline.myguestaccount.com/en-us/guest/

Where can I check my gift card balance?
You can check your gift card balance by logging into your account on the mobile app.

I forgot my username or password for my Launch Rewards account. What should I do?
You can get password assistance at https://launchtrampoline.myguestaccount.com/en-us/guest/


Valid at participating locations only. Rewards have no cash value and must be redeemed for qualifying Launch purchases.
Please see our Privacy Policy for how your personal information is used. Subscribers can opt-in for SMS messages from Launch Family Entertainment as a part of the loyalty registration process at this link. By doing so, you agree to receive automated promotional and personalized marketing text messages from Launch Family Entertainment to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from 47127 and begin with Loyal Launcher. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply.
To opt-out of the text messaging program, text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our 47127 to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our 47127 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to our 47127 for customer care information. You can also contact us at loyalty@launchfamilyentertainment.com for additional assistance.