Privacy Policy

Last modified: 08/27/24

This Privacy Policy applies to all Launch Franchising, LLC websites. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

Launch Franchising, LLC respects the privacy rights of our customers and is committed to protecting it through compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://launchfamilyentertainment.com/ or https://launchfamilyentertainment.com/ (our “Website”), including information we collect text, Short Message Service (“SMS”), and other electronic mobile messaging communications, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:
· On this Website.
· In email, SMS text, and other electronic messages between you and this Website.
· Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
· When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

We will not collect any personally identifiable information about you unless it is provided by you voluntarily. We use your information to provide the services you’ve requested. When you sign up for one or more of our services or request information, we ask for information such as your name, address, gender, date of birth, contact number, email address, and zip or postal code to provide the best services or information possible.

We also record information that you submit when you (i) register for any event, (ii) subscribe to a mailing list, (iii) submit a form, (iv) download documents or materials, (v) participate in contests or respond to surveys, or (vi) submit a form to request support or to contact us for any other purpose.

Specifically, we collect the following categories of information:
•Waiver information you provide when you complete the mandatory waiver, including your first name and surname, address, gender, date of birth, email address, telephone number and driver’s license number and state of issuance.
•Transaction information you provide when you request information or purchase a product or service from us, whether on our sites or through our applications, including your postal address, telephone number, and payment information.
•Information you provide in public forums on our sites and applications.
•Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.
Information you provide to us when you use our sites and applications and our applications on third-party sites or platforms such as social networking sites.
•Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites or applications, or associated with your IP address, where we are permitted by law to process this information.
•Usage, viewing and technical data, including your device identifier or IP address, when you visit our sites, use our application on third-party sites or platforms or open emails we send.

It does not apply to information collected by:
• Us offline or through any other means, including on any other website operated by us or any third party; or
•Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website.

Location Tracking
Our app may collect and use your location data to provide enhanced services, such as location-based offers and features. This data may be collected in real-time and/or in the background. You can manage or disable location services through your device settings at any time.

Account Deletion
You have the right to request the deletion of your account and associated data. To do so, please contact our support team at loyalty@launchfamilyentertainment.com.

SMS
Subscribers can opt-in for SMS messages from Launch™ as a part of the loyalty registration process at LaunchFamilyEntertainment.com/Loyalty. By doing so, you agree to receive automated promotional and personalized marketing text messages from Launch to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from 47127 and begin with Launch. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply.

To opt-out of the text messaging program, text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 47127 to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 47127 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to 47127 for customer care information. You can also contact us at loyalty@launchfamilyentertainment.com,  or launchfamilyentertainment.com for additional assistance.

By downloading, registering with, or using this Website, you agree to this policy, and expressly agree to receive recurring messages from the Company, including text messages (including Email, SMS, MMS, and other forms of contact) to the mobile number provided by you at opt-in. You understand that message and data rates may apply, and you agree to pay these charges and that your consent applies even if you must pay a charge for the Website or related text messages.

This policy may change from time to time. Your continued use of this Website or any associated program after we revise this policy means you accept those changes, so please check the policy periodically for updates.
Additionally, your use and participation in the Website or any related program constitutes your agreement and acceptance without modification of the notices, terms, and conditions set forth in the Company’s Terms of Use located at https://launchfamilyentertainment.com/terms-conditions/ or https://launchfamilyentertainment.com/terms-conditions/.

If you do not want us to collect this information, wish to stop receiving Website or Company messages, including text messages, or wish to opt-out of any Company program, you may opt out at any time by replying directly via text message with the word STOP or sending an email to loyalty@launchfamilyentertainment.com with all relevant information.

Children Under the Age of 16:
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at loyalty@launchfamilyentertainment.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see below for more information.

Information We Collect Through Automatic Data Collection Technologies:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

· Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See below for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically is only statistical data and does not include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:
•Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Your information will only be used to support your relationship with us and our authorized dealers and distributors. We limit access of your personal information to our employees, partners and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, authorized partners or service providers), they must have appropriate security measures issued by us and a valid reason for using your information, typically to serve you.

If you do submit personal information, Launch Franchising, LLC and/or its authorized agents, dealers and distributors may use it in the following ways, unless expressly stated otherwise at the time the information is provided:
•To communicate with you regarding services or information that you have requested or signed up for, changes to this privacy policy, changes to the terms of service, or important notices;
•To contact you regarding, upcoming events, mailings and other information that we think will be of interest to you;
•To provide website or customer support, and to analyze and improve our interactions with customers;

You may opt out of receiving mailings and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.

If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

When you interact or engage with us on social media sites such as Facebook, Twitter, YouTube, Google, Yahoo, Bing, Instagram or other social channels through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Launch Franchising, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Launch Franchising, LLC about our Website users is among the assets transferred.
•To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
•To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use https://launchfamilyentertainment.com/terms-conditions/ or https://launchfamilyentertainment.com/terms-conditions/ and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Launch Franchising, LLC, our customers, or others.

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending an email to loyalty@launchfamilyentertainment.com.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states, such as California, Nevada, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Virginia, and Utah may have additional personal information rights and choices.

Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. If you are a California resident, subject to certain limits under California Civil Code § 1798.83, you may ask us to provide you with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, as noted in the previous sentence. To make such a request, please send an email to loyalty@launchfamilyentertainment.com.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
· Confirm whether we process their personal information.
· Access and delete certain personal information.
· Data portability.
· Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:
· Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
· Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please email loyalty@launchfamilyentertainment.com. To appeal a decision regarding a consumer rights request email loyalty@launchfamilyentertainment.com.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: loyalty@launchfamilyentertainment.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information
*Please note that if we delete your personal information, many of our services will not work the same.

You may contact us at loyalty@launchfamilyentertainment.com to submit a request to know, correct, or remove your information from our database.